Peter Huang

Led a team of 12 employees, enhancing performance through comprehensive staff supervision, development, and strategic service delivery monitoring.

Coordinated daily operations for Support Coordination services, providing critical staff training and practice support to effectively manage complex cases and referrals.

Drove achievement of Key Performance Indicators (KPIs) and billable output targets by analyzing participant plans and staff outputs, informing continuous improvement initiatives.

Managed and resolved reportable incidents, feedback, and complaints, ensuring full compliance with NDIS Practice Standards and enhancing service quality.

Assumed Acting Operations Lead responsibilities, overseeing comprehensive Disability Support Services operations, including budgeting and strategic business planning.

Facilitated participant access to diverse mainstream, community, and NDIS-funded support options, ensuring client choice and autonomy.

Empowered participants to independently manage their supports and service agreements, significantly strengthening their capacity for self-direction and community participation.

Negotiated service agreements and pricing for quotable supports, effectively monitoring funding and service effectiveness with participants and Plan Managers.

Provided direct, person-centered support to individuals with disabilities in various settings, fostering daily living skills and community integration.

Supervised contact visits for children in foster, kinship, and out-of-home care, ensuring safe and supportive interactions with family members.